Shipping policy
Shipping Policy
We currently ship within the United Kingdom only. We do not offer international shipping at this time.
Processing Times
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All orders are processed within 3–5 business days
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You will receive a confirmation email once your order has been dispatched.
Shipping Options & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Royal Mail Standard | 2–4 business days | £3.95 (Free on orders over £50) |
| Royal Mail Tracked 24 | 1–2 business days | £5.95 |
Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., postal delays, strikes, or weather conditions).
Delivery Notes
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Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information.
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If no one is available to receive the parcel, Royal Mail may leave a card with collection instructions or attempt redelivery.
Tracking Your Order
If you selected a tracked shipping method, your dispatch confirmation will include a Royal Mail tracking number. You can track your order at www.royalmail.com/track-your-item.
Failed Deliveries & Returns
If a parcel is returned to us due to a failed delivery attempt (e.g., incorrect address or not collected), we can reship the order—however, additional shipping charges may apply.
Questions?
If you have any questions regarding shipping, feel free to contact us at:
📧 info@jannahfragrance.co.uk
🕐 Monday–Friday, 9am–5pm (UK time)
